Privacy Policy

Effective Date: January 2025
This Privacy Policy explains how 21 Home Appliance Repair (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information obtained through our website www.21appliance.com and in connection with our appliance repair services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1.Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Phone number
Email address
Service or billing address
Appliance details and service-related information
Any other information you choose to provide when contacting us or requesting service

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and version
Device information
Pages viewed and time spent on the website
Referring or exit pages

This information is collected through cookies and similar technologies.

2.How We Use Your Information

We use the information we collect for legitimate business purposes

including:

Providing and scheduling appliance repair services
Communicating with you regarding appointments, estimates, and service updates
Responding to inquiries and customer support requests
Improving our website, services, and overall customer experience
Maintaining internal records and business operations
Complying with legal, regulatory, and contractual obligations

We do not sell your personal information.

3.Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website functionality and performance

Remember user preferences and form inputs
Analyze website traffic and usage patterns

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the website.

4.Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website functionality and performance

Remember user preferences and form inputs
Analyze website traffic and usage patterns

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the website.

5.Disclosure of Information

We may disclose your information only in the following circumstances:

To trusted third-party service providers who assist us in operating our business (such as website hosting, analytics, CRM systems, scheduling software, or payment processors)

To comply with applicable laws, regulations, legal processes, or governmental requests
To protect the rights, property, or safety of our business, customers, or others

All third parties are required to handle personal information in a manner consistent with this Privacy Policy.

6.Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of data transmission or storage can be guaranteed to be 100% secure, and we cannot ensure absolute security.

7.Your California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to:

Request information about the categories and specific pieces of personal data we collect

Request access to your personal information
Request deletion of your personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)

You may exercise these rights by contacting us using the information provided in the “Contact Us” section. We may need to verify your identity before processing your request.

8.Children’s Privacy

Our website and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

9.Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.

10.Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website or our services after changes are posted constitutes acceptance of those changes.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

21 Home Appliance Repair

Website: www.21appliance.com

Location: California, USA